Refund policy
Most Very Bad Juice products are made to order specifically after an order is placed.
Voluntary returns and exchanges
We generally do not offer voluntary returns or exchanges for choosing the wrong size or color, or simply changing your mind, except where required by applicable consumer law.
Please check the product description and size guide carefully before placing your order.
Your statutory rights
Nothing in this policy limits any rights you may have under applicable consumer protection law.
Where applicable law gives you a statutory right to withdraw from an online purchase, that right remains unaffected. Certain goods that are made to the consumer’s specifications or are clearly personalized may be exempt from statutory withdrawal rights where permitted by law.
If you wish to exercise a statutory right of withdrawal, contact us at info@verybadjuice.com before returning anything. We will provide the necessary instructions.
Damaged, defective, misprinted or incorrect items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at info@verybadjuice.com within 30 days of delivery.
Please include:
-
your order number
-
a short description of the problem
-
clear photos showing the issue
If the claim is approved, we will arrange an appropriate replacement or refund.
You normally do not need to return a damaged or misprinted item unless we specifically ask you to do so.
Lost packages
If your order appears to be lost in transit, please contact us within 30 days of the estimated delivery date.
We may ask you to confirm your shipping address or contact the local carrier or post office before a replacement or refund can be arranged.
Incorrect shipping address
Customers are responsible for providing a complete and correct shipping address.
If an order is returned because the address was incorrect, incomplete, or the package was not collected, additional shipping charges may apply before the order can be sent again.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible.
Because products are made to order, an order usually cannot be changed or cancelled once production has started.
Refunds
Approved refunds are returned to the original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
For any return or refund questions, contact: